Certificate II in Business (BSB20115)

Make an enquiry

The BSB20115 Certificate II in Business qualification is designed for individuals who are hands on, practical and covering all of the general office tasks from reception and customer service through to basic spreadsheet and word processing operations. These skills will teach you the basics of working in a business environment. This qualification is ideal for entry level/junior roles.
In the event there is no public program commencing, this qualification can be delivered via Distance Education with support from a Facilitator. Some classroom based or work placement commitments may be required.

Career Choices

Job roles and titles vary across different industry sectors. Possible career choices relevant to this qualification include:

  • customer service assistant
  • point-of-sale operator
  • junior administrator
  • reception

Course Information

There are no entry requirements for this qualification. The preferred pathways for candidates considering this qualification include:

BSB10115 Certificate I in Business or other relevant qualification/s or
Vocational experience assisting in a range of work settings without a formal business qualification.

After achieving this qualification candidates may undertake BSB30115 Certificate III in Business.

Qualification Requirements

The BSB20115 Certificate II in Business comprises of 12 units packaged as one (1) core units PLUS eleven (11) elective units.

To access the Government Training Website visit: http://www.training.gov.au/.

Core Units

Contribute to Health and Safety of Self and Others

Time's Suggested Elective Units

Deliver a Service to Customers
Process and Maintain Workplace Information
Contribute to Workplace Innovation
Communicate in the Workplace
Produce Simple Word Processed Documents
Create and Use Spreadsheets
Communicate Electronically
Participate in Environmentally Sustainable Work Practices
Organise and Complete Daily Work Activities
Work Effectively with Others
Use Business Technology

More Information

For course program enquiries, investment details or to learn about funding opportunities, please call our Client Relationship Managers on (08) 8351 9888 or submit an enquiry below. 

To access the Government Training Website visit:

Individual State Funding Enquiries:
click here

Make an enquiry

Back to Menu

Time Education & Training

83-87 Henley Beach Road
Mile End South Australia 5031

Telephone 08 8351 9888

Make an enquiry