Certificate III in Customer Engagement (BSB30215)

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The BSB30215 Certificate III in Customer Engagement is an excellent choice for front line and entry customer service roles and can be easily aligned to your businesses recruitment/induction/initial training strategy. With great customer service an essential core to any business, it further assists employers to take advantage of this program as part of their workforce management strategy. Dependent on elective choices this program works equally well with developing sales, marketing and call centre staff.
In the event there is no public program commencing, this qualification can be delivered via Distance Education with support from a Facilitator. Some classroom based or work placement commitments may be required.

Career Choices

Job roles and titles vary across different industry sectors. Possible career choices relevant to this qualification include:

  • contact centre operator
  • customer service representative
  • sales representatives

Course Information

There are no entry requirements for this qualification.

After achieving this qualification candidates may undertake a BSB40315 Certificate IV in Customer Engagement.

Available under a contract of training.

Qualification Requirements

The BSB30215 Certificate III in Customer Engagement comprises of twelve (12) units packaged as one (4) core unit plus eight (8) elective units.

To access the Government Training Website visit: http://www.training.gov.au/

Core Units

Use Multiple Information Systems
Work Effectively in Customer Engagement
Develop Product and Service Knowledge for Customer Engagement Operation
Deliver and Monitor a Service to Customers

Time's Suggested Elective Units

Conduct Customer Engagement
Process Customer Complaints
Work Effectively with Others
Organise personal work priorities and development
Implement Operational Plan
Provide Personal Leadership
Implement and Monitor Environmentally Sustainable Work Practices
Identify Opportunities for Cross-selling Products and Services

More Information

For course program enquiries, investment details or to learn about funding opportunities, please call our Client Relationship Managers on (08) 8351 9888 or submit an enquiry below. 

To access the Government Training Website visit:

Individual State Funding Enquiries:
click here

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Time Education & Training

83-87 Henley Beach Road
Mile End South Australia 5031

Telephone 08 8351 9888

Make an enquiry