Job roles and titles vary across different industry sectors. Possible career choices relevant to this qualification include:
- contact centre team leader
- quality assurance coordinator
- customer contact coach
- complex enquiry customer contact operator
There are no entry requirements for this qualification. The preferred pathways for candidates considering this qualification include:
BSB30215 Certificate III in Customer Engagement or other relevant qualification/s or
With vocational experience assisting in a range of work settings without a formal business qualification.
Available under a contract of training.