Certificate IV in Customer Engagement (BSB40315)

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The BSB40315 Certificate IV in Customer Engagement is ideal if you want to develop your customer service/sales frontline and team leaders. This program is designed to assist new, inexperienced and potential team leaders to develop the people management and strategic planning skills that are essential to effectively leading a sales/customer service team.
In the event there is no public program commencing, this qualification can be delivered via Distance Education with support from a Facilitator. Some classroom based or work placement commitments may be required.

Career Choices

Job roles and titles vary across different industry sectors. Possible career choices relevant to this qualification include:

  • contact centre team leader
  • quality assurance coordinator
  • customer contact coach
  • analyst
  • scheduler
  • complex enquiry customer contact operator

Course Information

There are no entry requirements for this qualification. The preferred pathways for candidates considering this qualification include:

BSB30215 Certificate III in Customer Engagement or other relevant qualification/s or
With vocational experience assisting in a range of work settings without a formal business qualification.

Available under a contract of training.

Qualification Requirements

The BSB40315 Certificate IV in Customer Contact comprises of thirteen (13) units packaged as three (3) core units PLUS ten (10) elective units.

To access the Government Training Website visit: http://www.training.gov.au/

Core Units

BSBCUS401
Coordinate Implementation of Customer Service Strategies
BSBLED401
Develop Teams and Individuals
BSBWHS401
Implement and Monitor WHS Policies, Procedures and Programs to Meet Legislative Requirements

Time's Suggested Elective Units

BSBCUS402
Address Customer Needs
BSBCUS403
Implement Customer Service Standards
BSBMGT401
Show Leadership in the Workplace
BSBWOR403
Manage Stress in the Workplace
BSBINN301
Promote Innovation in a Team Environment
BSBMGT402
Implement Operational Plan
BSBMGT403
Implement Continuous Improvement
BSBMGT405
Provide Personal Leadership
BSBPMG522
Undertake Project Work
BSBSUS301
Implement and Monitor Environmentally Sustainable Work Practices

More Information

For course program enquiries please call our Client Relationship Managers on (08) 8351 9888.

To access the Government Training Website visit: www.training.gov.au

Individual State Funding Enquiries: click here

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Time Education & Training

83-87 Henley Beach Road
Mile End South Australia 5031

Telephone 08 8351 9888
hello@time.net.au

Make an enquiry