Certificate I in Retail Services (SIR10116)

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The SIR10116 Certificate I in Retail Services qualification has been designed as a pre-employment qualification. It applies to those who wish to develop the foundation skills and knowledge to work in the retail industry.
Comprising only 5 units this qualification is designed to prepare juniors/school students with the necessary basic retail skills to perform straight-forward, basic retail tasks.
In the event there is no public program commencing, this qualification can be delivered via Distance Education with support from a Facilitator. Some classroom based or work placement commitments may be required.

Career Choices

Job roles and titles vary across different industry sectors. Possible career choices relevant to this qualification include:

  • customer service assistant
  • point-of-sale operator

Course Information

This qualification is suitable for a VET in Schools pathway and is designed for pre-vocational use. It is not suitable for an Australian Apprenticeship pathway.

There are no entry requirements for this qualification and individuals may undertake the qualification with little or no experience in the industry.

After achieving this qualification, candidates may undertake SIR20216 Certificate II in Retail Services.

Qualification Requirements

To achieve a SIR10116 Certificate I in Retail Services a total of three (3) core units and two (2) electives must be completed.

To access the Government Training Website visit: http://www.training.gov.au/

Core Units

Communicate in the Workplace to Support Team and Customer Outcomes
Work Effectively in a Service Environment
Work Safely

Time's Suggested Elective Units

Plan a Career in the Retail Industry
Engage the Customer

More Information

For course program enquiries, investment details or to learn about funding opportunities, please call our Client Relationship Managers on (08) 8351 9888 or submit an enquiry below. 

To access the Government Training Website visit:

Individual State Funding Enquiries:
click here

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Time Education & Training

83-87 Henley Beach Road
Mile End South Australia 5031

Telephone 08 8351 9888

Make an enquiry