Certificate II in Retail Services (SIR20216)

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The SIR20216 Certificate II in Retail Services is most suited to school leavers entering into the retail industry and provides all of the key foundation skills for retail services including POS (Point of Sale) service and offers several elective streams including retail administration, food safety, stock control and basic financial duties.
In the event there is no public program commencing, this qualification can be delivered via Distance Education with support from a Facilitator. Some classroom based or work placement commitments may be required.

Career Choices

Job roles and titles vary across different industry sectors. Possible career choices relevant to this qualification include:

  • shop assistant/ sales and customer service
  • point of sale operator

Course Information

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools delivery.

There are no entry requirements for this qualification and individuals may undertake the qualification with little or no experience in the industry.

After achieving this qualification, candidates may undertake SIR30216 Certificate III in Retail.

Available under a contract of training.

Qualification Requirements

To achieve a Certificate II in Retail a total of twelve (12) units of competency must be completed made up of seven (7) core units and five (5) elective units.

To access the Government Training Website visit: http://www.training.gov.au/

Core Units

Engage the Customer
Communicate in the Workplace to Support Team and Customer Outcomes
Work Effectively in a Service Environment
Organise Personal Work Requirements
Advise on Products and Services
Identify and Respond to Security Risks
Contribute to Workplace Health and Safety

Time's Suggested Elective Units

Receive and Handle Retail Stock
Follow Point-of-Sale Procedures
Plan a Career in the Retail Industry
Provide Visual Merchandise Displays
Work with Diverse People

More Information

For course program enquiries, investment details or to learn about funding opportunities, please call our Client Relationship Managers on (08) 8351 9888 or submit an enquiry below. 

To access the Government Training Website visit:

Individual State Funding Enquiries:
click here

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Time Education & Training

83-87 Henley Beach Road
Mile End South Australia 5031

Telephone 08 8351 9888

Make an enquiry