Certificate III in Retail (SIR30216)

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The SIR30216 Certificate III in Retail is utilised by many of our retail clients as a "skills builder" program to develop a broadly capable retail operations worker or frontline supervisor. Students must be able to demonstrate previous experience in a retail setting. Prior experience can include general customer service and point of sale (POS) operations, such as cash register and/or barcode scanner use/EFTPOS operations or similar.
In the event there is no public program commencing, this qualification can be delivered via Distance Education with support from a Facilitator. Some classroom based or work placement commitments may be required.

Career Choices

Job roles and titles vary across different industry sectors. Possible career choices relevant to this qualification include:

  • sales assistant
  • senior sales assistant
  • customer service assistant
  • point-of-sale operator

Course Information

This qualification is suitable for an Australian Apprenticeship Pathway and is also appropriate for VET in Schools deliver.

Entry requirements for this qualification are that individuals will have previous retail experience in roles, such as:

  • applying point-of-sale handling procedures
  • interacting with customers
  • operating retail technology
  • performing stock control procedures
  • applying safe work practices
  • communicating in the workplace
  • minimising theft

After achieving this qualification candidates may undertake:

  • SIR40316 Certificate IV in Retail Management
  • SIR50116 Diploma of Retail Leadership

Available under a contract of training.

Qualification Requirements

The SIR30212 Certificate III in Retail comprises 13 units packaged as eight (8) core units PLUS five (5) elective units.

To access the Government Training Website visit: http://www.training.gov.au/

Core Units

Engage the Customer
Assist with Customer Difficulties
Build Customer Relationships and Loyalty
Work Effectively in a Team
Work Effectively in a Service Environment
Identify and Respond to Security Risks
Sell to the Retail Customer
Contribute to Workplace Health and Safety

Time's Suggested Elective Units

Work with Diverse People
Receive and Handle Retail Stock
Organise and Maintain the Store Environment
Maintain personal health and wellbeing
Organise personal work requirements

More Information

For course program enquiries, investment details or to learn about funding opportunities, please call our Client Relationship Managers on (08) 8351 9888 or submit an enquiry below. 

To access the Government Training Website visit:

Individual State Funding Enquiries:
click here

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Time Education & Training

83-87 Henley Beach Road
Mile End South Australia 5031

Telephone 08 8351 9888

Make an enquiry