Establish your career in a customer administration role
Certificate III in Business (Customer Engagement)
The Certificate III in Business (Customer Engagement) is a great step for those looking to formalise their existing skills, or to develop skills within a business services role that includes the provision of advice and services to customers. This qualification is designed to assist those who carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills connected with direct contact with customers.
SA Government Subsidy
This qualification is not currently on the SA Government subsidy list.
Units of competency
The BSB30120 Certificate III in Business (Customer Engagement) comprises of thirteen (13) units – six (6) core units and seven (7) elective units.
There are no entry requirements for this qualification. This qualification is ideally suited to individuals who are in a customer service administration role, or who are about to be, and who have basic computer skills.
Possible Pathways
Further training pathways from this qualification include the BSB40120 Certificate IV in Business.
Career choices
This qualification is ideal for those currently in an administrative role, or who are about to be, and are looking to develop their knowledge and skills within a direct customer service environment.
Possible career choices relevant to this qualification include:
- Contact Centre Operator
- Customer Service Assistant
- Administrative Assistant
- Clerical Officer
Core Units (6)
- BSBWHS311 – Assist with maintaining workplace safety
- BSBSUS211 – Participate in sustainable work practices
- BSBCRT311 – Apply critical thinking skills in a team environment
- BSBXCM301 – Engage in workplace communication
- BSBTWK301 – Use inclusive work practices
- BSBPEF201 – Support personal wellbeing in the workplace
Elective Units (7)
- BSBPEF301 – Organise personal work priorities
- BSBTEC202 – Use digital technologies to communicate in a work environment
- BSBTEC302 – Design and produce spreadsheets
- BSBOPS304 – Deliver and monitor a service to customers
- SIRXPDK001 – Advise on products and services
- SIRXCEG002 – Assist with customer difficulties
- BSBOPS305 – Process customer complaints
Enquire about the Certificate III in Business (Customer Engagement)
What our students say
I use Time Education & Training for 100% of my training needs because I believe they really deliver the very best training. After training they always make a notable difference to our employees’ confidence, skills and knowledge in the workplace. Without doubt Time can be relied upon to train my staff with support and encouragement to effectively complete the course and continually improve in our business.